how to cancel regus membership how to cancel regus membership

Though I discontinued using the office after 11/30/21, I have paid for December. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. This could be due to your account details needing to be updated. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. So I assumed the purchase transaction failed and chose a different vendor. This was not pointed out to me when I signed up for my virtual office. I have a Regus lease and have been trying to cancel the agreement for the past two months. Prices are subject to change and will vary depending on the specifically selected products and services. Such companies should not exist. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. If you don't request the refund, they keep it. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Thank you, AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. The process is anything but"efficient, ""simple, "or even clear. First month - $650 You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Fancy a bit of a hack for lounge access? The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. If processed correctly online, we would not be able to ignore your requests. Unacceptable billing practices. Transparency is very important to us, and all services can be opted in/out through your online account. There are lots of better places out there which are cheaper and better, Hi, Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. However, we will ask you to go through some security steps as part of our fraud-prevention policy. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). 205 0 obj <>stream Ts and Cs apply. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Mailforwarding, Hi Martin, Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. In April of 2021, I tried to set up a virtual office with Regus. It is just because of the nature of my job. It should also state the reason behind why you want to cancel the membership. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. its auto renewed. I have been renting an office space at Regus in Kings Hill for over 12m now. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Great discounts. Your satisfaction is very important. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. So I had the opposite problem. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. So, I would like to request you to cancel my membership with you kindly. Where appropriate, well also take steps to prevent the situation from happening again. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Its an automated process. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". I understand and appreciate that youre disappointed, and would really like to help. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. They are scammers, and incredibly dishonest. Turned up at 450 Bath Road, Heathrow. I believe both are correct. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Id like to be able to help but havent been able to identify your account. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Were clear about this from day one. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Thank you for your consideration. Did yours get refunded? We understand that you'd have appreciated greater notice. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Account Number: [protected] Michelle Spire I have been charged for restoration fees even though the office was not restored at the time of my move in. And that`s not the case. That exception is made on the understanding that an additional service retainer is payable. Regus flagged this review for containing harmful or illegal content.Read more. Note- they are similar to Spirit Airlines. Try ipostal1. Compare them below and choose the right one for your business. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. A member of my team has already contacted you and discussed the situation. We appreciate your business. You should receive your refund within 30 days after your end date. I wish you all the best for all your future endeavors. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. This company hates its customers, and treats them with destain. We also ensure all reviews are published without moderation. Platinum membership includes access to an office. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Regus appears unwilling to make these same accommodations. And they do not have to provide any notice to you at all. Go anywhere but here, Hi Eric, thanks for reaching out. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. Today Sandra replied to my messages on both message boards and via email. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. they charged me twice and theyre being difficult.. please help. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) I was using virtual office space. What actually are you reasons? Then makes an excuse! Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Hi Josh, DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Best, I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Kind regards, You should receive your refund within 30 days after your agreement end date. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. THINKPODs are available only in selected locations. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. It is IMPOSSIBLE to get them to stop charging. Lorraine Brule Best regards, How easy is it to get a hold of customer service at regus? Find another option. Your language and other settings can be amended through your online account i. E., myregus.com. Best regards,Michelle Spire. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Go to this page in your computer's web browser. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In the next paragraph, you should ask the authority for confirmation of cancellation. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Lorraine Brule This should not come as a surprise to any customer. Hi Jody, avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. this is absolutely gross and scam. Hi Hongxu, This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. Has anyone successfully gotten out of a lease with regus? Hi Shannon, And, as I am moving to another state, it won't be possible for me to continue with the same. Required fields are marked *. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). I had expected to be required to pay for 3 months through 2/28/22. How regus allowed to get away with their hidden automatic renewal. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. We apologise if for any reason you didnt receive these reminders. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. I havent been able to identify your account. Moreover, forthwith please remove my name from all the associated records too. Who has the free mental bandwidth to keep track? Your days must be used within the month they are allocated. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. Horrible Customer Service and Billing Practices! However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. I would like you to please confirm the receipt of the letter and the cancellation. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Not most people, I bet. Platinum Plus costs about $300 more, but it really wasn't clear why. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. I have been transferred to a new location. Yes DragonPass also sells lounge entry direct without the need for a membership. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Global Customer Service at Regus. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. We had to request our retainer (deposit) of over $6000 at the end of our lease. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Deplorable behavior by Dr. Carrie Jaffe. This article was previously written by Matt Moffit. So when it"s important for them to sell you, there is a person to speak with.