lucy in the sky customer service number lucy in the sky customer service number

Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Shein has better quality than this garbage! They have a wide variety of clothes and accessories for men, women, and children. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Save ur money and timego to windsor insteadur going to end up there regardless. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! We're so sorry to hear about the order. We do try and post a disclaimer that this does happen with sequin styles. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. The cost of foreign products and services may fluctuate. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. I ordered a size larger and they still didn't fit. She answered all the questions we had quickly and gave good advice. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! I greatly appreciate the customer support 24 hour 7 days a week chat box. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Ordered a dress for my daughter homecoming and it NEVER came. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Please email us at resolution@lucyinthesky.email so that we can further assist you. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. We're so sorry to hear about the order. Most dresses are see through material with zippers stuck. Hi Grace, Thanks for your feedback. Help and support; Contact BT; Back. Daughter bought a dress for homecoming from this site. Lucy has a story. 5726 Solutions. -Kate. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Save. The first time it was cancelled altogether. A cookie is a small file which asks permission to be placed on your computer's hard drive. Our privacy policy, which sets out how we will use your information. Every item was shipped separately and weeks after stating they were stated to arrive. I am so disappointed and will NEVER ORDER AGAIN! Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. - Kate, Hi Chris! Saved jobs It is an eligible payment method for all U.S orders over $35. My advice to anyone. See Profile. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, -Kate. Yes, it says so on the website -- READ THE FINE PRINT. Article created 4 years ago. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Absolutely terrible customer service. They weren't rude per se, but they were deeply unhelpful. i ordered 2 dresses october 2 and need them for october 11. thanks! These companies are a dime a dozen, you can 100% find another that actually values customer service. LUCY IN THE SKY IS OUR GO TO! In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. - Kate. Please reach out to us for the advanced credit prior to making a new order! Our cut-off for same-day express shipping is 1pm Pacific Time. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. What Is Lucy in the Sky? AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Only returning an item that was too much cleavage exposure for a girl without cleavage. Excellent Customer Service, Quality Name Brands. . But Sarah S got my exchange going and it will make it in time! Please let us know if we can help any further. Article created 4 years ag Extremely disappointed and feeling like they stole from me. -Kate Sarika Pramod 1 review US 3 days ago Great experience! If i order now when i will receive it? The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! 0800 840 0202. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. i live in texas and ordered a dress on sunday earlier this week. This will be automatically applied to your account attached to the email address used for the order. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Shop Lucy in the Sky Store credit took weeks. The complete opposite of lawyer James, Nathan is carefree and fun. I loved 1/2 dresses I bought. We had the same issue. It was nothing like the picture. We're so sorry to hear about the order. They said I would be receiving updates and a tracking number. I reached out to customer service numerous times and have not had a response. Hi Hailey, Thanks for your feedback. This cost is not covered by us and is charged directly by your local government. They are absolutely, THE VERY BEST!!!! However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. Verification can help ensure real people write reviews about real companies. -Kate. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Moving home . Supervisor. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. CABLE TV. I've never encountered an online retailer like this. If you are in between sizes, we would generally suggest to order a size up. Please use the following size guide to help determine your size of clothing. Do you agree with Lucy in the Sky's 4-star rating? Review. Not to mention that the slip underneath hardly covers anything. Why would I need store credit when I already purchased the 3rd dress. This may prevent you from taking full advantage of the website. Hi Hailey, My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. The 24/7 chat is turned off and nobody bothered to respond to my email. A store credit is automatically applied to an account attached to the email used for an order. If you order multiple styles with different delivery dates, they may ship separately. He understood my issue, addresses it and rectified it. We'd love to assist you further if you need help with returns. Please emails us at resolution@lucyinthesky.email so we can better assist you. They said they will refund me within 10 days without any explainations for their lateness. I'm convinced company is run out of a basement and lack computer skill to process anything. We ordered a dress on 9/6. All our models are approximately 175cm tall. In the case of any expired store credits, we will gladly issue another current one for the same value. Well look into the stated issue and will work out a way to resolve the situation asap! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Us either! We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. We may also share information with companies assisting in fraud protection or investigation. - Kate, Hi Paula! This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Please email us at resolution@lucyinthesky.email so we can look into your refund. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Thanks for your feedback. I had to do a charge back from my credit card company to get my refund back. Also no updates on arrival or even if I will ever get it. 1860 500 6633 is Tata Sky WhatsApp customer care number. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. They have yet to respond and emails were sent over a week ago. Business days do not include weekends or public holdiays. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. WHAT INFORMATION DO WE SHARE WITH OTHERS? Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Either you embrace "diaper astronaut love triangle" or you don't . They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. No! I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. You can email us at resolution@lucyinthesky.email for any further assistance. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Free FedEx Shipping, over US$75. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. For my troubles, I've been offered a $25 store credit. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. I've made several purchases on different occasions from this store and nearly all of which came with problems. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Terrible return policy. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. CASANDRA M. was extremely helpful in seconds. The customer service and chat support feature here is great and really easy to use. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. -Kate. Great experience :). I did the Level 2 Customer Service Practitioner course. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. I HAVE MY TRACKING NUMBER. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. We're so glad you were able to reorder and get it in the time frame you needed. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Do not purchase from Lucy in the Sky. Do you agree with Lucy in the Sky's 4-star rating? If you want to make a complaint to the Sky customer service team, they can be reached on . Find out how we combat fake reviews. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Do not order from here. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Contact from abroad. I will definitely order from this website again. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. Copyright 2023 Lucy in the Sky inc. All rights reserved. International delivery is 5-10 business days. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. I ordered a dress on 9/18. Your card will be debited immediately upon authorization being received. . Thanks for your feedback. We'd love to hear from you so that we can find a resolution. Hi Addison, Thanks for your feedback. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. I will absolutely be reordering a new size and be a returning customer! We have no idea when the dress will arrive or if it will arrive on time. Please make sure that the style is in original condition otherwise it may be sent back to you. Horrible customer service. If it was possible to give negative stars I absolutely would. Very professional. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. I regret buying anything from them. I use the chat feature and they told me that the dresses would arrive within the next three weeks. 90015 If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. Their trendy collections are always changing and they offer many sales. Please note we cannot ship express orders to University/PO Boxes. My learning training provider was City and Guilds. Hi Kristina, They have horrible customer service and cannot call because it's a bogus phone number. We're so sorry to hear issues with your order. . Order from a different boutique. She offered me advanced credit and provided easy instructions to do so. my party is april 10. The stated ship times cannot be altered with the delivery method. -Kate. Thanks for your feedback. The reps copy and paste generic statements to your emails and don't actually solve any issues. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. I reached out 5 days ago to see where it was. Yet Lucy in the Sky refuses to give a refund. Do you agree with Lucy in the Sky's 4-star rating? The dresses were way too short - they barely covered my butt. You must not establish a link from any website that is not owned by you. Lucy In The Sky Login. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . 1200 Wall Street, Floor 2 Now my daughter has no dress for homecoming and we are scrambling. We may contract with other. Not Available. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Contact Us. You can email us at resolution@lucyinthesky.email! What a terrible return policy for a online store. Don't waste your time here! They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. All orders are subject to availability and confirmation of the order price. No further information is required on your end, the return label has all your information. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? I ordered the Kayden Dress in black. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Thanks for your feedback. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. These linked sites have separate and independent privacy policies. We will not be liable if for any reason this Website is unavailable at any time or for any period. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Hi Natalie, Hi Bailey! You may store, print and display the content supplied solely for your own personal use. where you can enter your landline number to check the service. Hi! Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Search. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Registered: 04-01-2009. on 10-08-2013 09:47. She was a total pleasure to work with. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. Mar 16, 22 (Updated: Sep 23, 22) I had a great experience with the customer service chat! | Read 5,941-5,960 Reviews out of 6,586 Lucy Harley-McKeown; Jessica Clark; . If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Its pathetic that they do that to customers. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Lucy in the sky did not inform me back in November, that the dress was not in stock. From time to time, we may restrict access to some parts or all of this Website. We want to make sure that this refund goes through immediately. Products used:Still waiting for it to arrive (for 6 weeks)! It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. I have twice ordered from this website (years apart) and both times my items were not sent out. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Oh no! We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. We're so glad you were able to utilize our 24/7 chat! They're all photographed wearing size Small. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Not only was she patient but she was quick and so attentive. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. As soon as you place the order, it is processing on our end. I was SHOCKED as the price of this dress after I received it. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. These used to work but not sure if they are still valid numbers. If the issue persists, we would suggest to follow up with your bank. -Kate. Don't waste your time or money, just go somewhere else! Thanks for your feedback. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. GetHuman does not work with Sky's customer support operations, directly or in any . We do specifically outline the estimated delivery time on each individual product page once a size is selected. Totally disappointed! What is the Lucy in the Sky Return Policy? Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. In the case of any change-of-mind or sizing issues, we offer store credit. We're so sorry to hear that your order was delayed. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Any orders cancelled within 14 days of being placed can be cancelled for store credit. I foresee no dress, no money returned and no reply. Order took over 2-4 weeks to be delivered. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. I have a very box shape body but this bran hella create lavish looking dresses for my body type. If you need specific product measurements or have further questions, please email us at. If you need help with returning we do have our returns in our FAQ. The dress is also incredibly thin and doesn't have much structure. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. - Kate. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. would it arrive by october 26th? Tip for consumers:Absolutely no refunds unless it arrived damaged. Share. Account and billing. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Sky Support Email. We're so sorry to hear that there was an issue with your order. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Please read the product description of each item carefully before purchasing. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Hi Lily, If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays).