alight customer care representative job description alight customer care representative job description

We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. At Alight, we believe a company's success starts with its people. View Job description, benefits and responsibilities. Our Promise We are not an agent or representative of any employer. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Customer Care Representative Greater Toronto Area, Canada. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. On average, Willa Davie works for one . Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. We recognize the importance of a work life balance. Learn how this feature works. Responding promptly to customer inquiries. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. New York Equal Pay for Equal Work Act Statement. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Visit investor site Looking for an Alight office? * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Get hired today! As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. * Make independent complex decisions within the scope of your authority * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. At Alight, we are reimagining how people and organizations thrive. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Must be able to work a flexible schedule based upon high call volume needs. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. It's why we're so driven to connect passion with purpose. Alight Solutions Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Our people are our greatest assets at Alight Solutions because People Matter! This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. View Job description, benefits and responsibilities. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - To deliver on this purpose, we do things differently. Benefits start on your first day of employment, Programs & activities that give back to our. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Alight Solutions offers a promising . This position supports Alight s benefits administration and HR BPO platform businesses. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming Our story starts with a simple universal truth: Every business is a people business. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Our story. Explore careers Media or Investor inquiries? Join our team. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. * Call Center and Hospitality experience preferred. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Customer Service / Guest Services, Part-Time Our people are our greatest assets at Alight Solutions because People Matter! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. This is a 6 months project and we offer Full Time Shifts (Rotating). They inform them about products and services, answer their questions and resolve their issues. In addition to a base salary, this position may be bonus eligible. We strive for Excellence Every Day by collaborating with our clients and colleagues. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Full Job Description. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Acknowledging and resolving customer complaints. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Location The mission of our customer care teams exemplifies the need for humanunderstanding. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. We are Alight Solutions. We want towelcome you to learn more aboutAlight and our Customer Care team. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. $50K-$69K Per Year (Glassdoor est.) I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. You will be notified during the hiring process which checks are required by the position. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Alight - 3.1 San Juan, PR. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. You can deactivate or delete job alerts by clicking the button below. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Help make it more accurate by adding yours. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. At Alight Solutions, we are reimaging how people and organizations thrive. Additional pay could include bonus, stock, commission, profit sharing or tips. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Alight Solutions Easy 1-Click Apply. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) You can also receive alerts via instant message. Mid Level Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Read more At Alight, we believe a company's success starts with its people. Customer Care Representative Human Resources. This job is no longer accepting applications. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. * Initiate new leave cases in our system Key Duties & Responsibilities. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Its a permanent virtual customer care representative Job. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. We are brave in spirit, act decisively, learn quickly and get it done. Only applicants from locations above will be considered. Cons Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Our people are our greatest assets at Alight Solutions because People Matter! Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. READ MORE Important information: Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Customer Care Representative Human Resources. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Health, Dental, Vision, Life Insurance and more. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Our story starts with a simple universal truth: Every business is a people business. Esto te describe? This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. A 401k plan that includes a corporate match. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. This program provides you with the foundation you need to lead to a path of success. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Apply for Sr. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. * Bilingual (English/Spanish) is a plus Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Alight Easy 1-Click Apply. Learn more at . Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. They may often give instructions by phone and besides performing clerical tasks, they also assist . Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Alight Easy 1-Click Apply. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Browse by city or country to find one in your region. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. * Create and update employee files in database, as authorized. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Learn more about our customer care offices. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. You will Accurately documenting all conversations and actions taken on each interaction. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. 1999 - Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Disabled Person, Inc. Alight Solutions San Juan is looking for real people, who are passionate about customer care.