With our free tools, you can check out the . I have tried on two home computers, my work computer and three different mobile devices. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Check out our guide - How to pay my Virgin Media bill, on 01-05-2022 I'll send you a PM now to assist further. on on I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. as the system does not have that info for her, but does not work. 09-07-2022 Lets take a look at these options now. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We have been with you for over 18 years and have old @ntlworld email accounts. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. For example, did problems begin when you moved house, or perhaps when you updated your mobile? Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. Thank you for posting. Follow these steps to cancel your Virgin Media contract: Alternatively, if you are within the first 14 days of having received your equipment or activating your service, you can cancel without giving any reason for free due to being within the 14-day cooling-off period. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? If possible, avoid calling when you are rushed for time. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. 08-02-2022 09:04. In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. Once you submit your complaint you will receive a text message within 48 hours with a case ID. These cookies allowed us to study how users navigate on the website. I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on Customers can use the area codes to make local, national, and international calls. They are free if you are on the Gig1 . I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). 15:14. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. However, when clicking on such links, it generally redirects you to the contact or support pages. Talk to our experts and get your broadband sorted out in minutes. Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. on You can add attachments in this section of the contact form. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . From a Virgin mobile or landline: 150. . Has anyone else been able to contact them via online chat? How to add another email account into Virgin Media Mail. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. 11:36, I have to give my credit card details which I am nervous about, on 1800 941 114. businesssupport@virginmedia.ie. the email account is set up within my main virgin media account. Can you show us where you're asked for these. This will give us a better idea of what is happening with these disconnections. It has to be . By continuing to browse, you accept the use of cookies. 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. It's packed with tips, hints and helpful answers about our products and services. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. Sales service for mobile 0800 064 3820. Call Connection Service. Click Mark as Helpful Answer or use Kudos to say thanks, on 00:53. Thank you for reaching out to us here, welcome to the community. Sign up today. He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. Include your email address to get a message when this question is answered. While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. The Virgin Media community has over half a million members. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. Learn more, Problem solved? 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on wikiHow is where trusted research and expert knowledge come together. Necessary to provide basic functions of the website such as page navigation. To learn how to contact Virgin Media through their online forums, scroll down! New around here? The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Can anyone get into their web email? These phone numbers work for people in the UK only. 18:10. If you're looking to access your TV, broadband and phone account including your email, sign in here. Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. the email account is set up within my main virgin media account. If that is too long, then we advise going straight to social media to air your complaint. This complaint form is for Virgin Media Ireland Customers only. on Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. Hi Molly. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. 10-09-2022 Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. So essentially I would need to set up a gmail account then I could add that To the VM webmail? 16:11. This website uses cookies to give you the best experience. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. on Save money on your broadband bills with Selectra. 14:33 Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. For this reason, most businesses provide alternate ways to get in touch without eating up all your minutes or losing time on the phone. Contact Virgin Media: If you've tried the above steps and you're still experiencing Virgin Media cutting out, contact Virgin Media for further assistance. Virgin Media contact number. Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. 15:38. Only Virgin Media Ireland provides online forms for contact. 15:38. Learn more, Have I helped? Our email service is a free service we offer to customers with an active broadband service with us. You can use your mobile number instead of your account number in this process. im told to log a complaint online- which you cant do as my account is no longer active! If you can you will be able to change the password from there. Unfortunately we cannot remember her email password. 27-01-2022 The provider is also active on Facebook, where you can post a message seeking help or advice. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. For broadband, TV, landline, and account enquiries, phone 03454541111*. We will continue to provide support for already existing email accounts, which will remain open. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. . More information and review your options. How do customers contact Virgin Media? 04-07-2022 Broadband, TV and phone customers should then press 1, mobile customers should press 2. Mon-Sat 9am-5pm. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs.