I would like a refund!!! I'm returning the tickets and buying else where. asks for a code, which i put in, says incorrect code(which came from them). Ticketmaster, for example, states that if an event is . This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). However, StubHub offers a refund. 4. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. I got a COUPON worth 120% of my original order. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. So now the tickets will not arrive in time for my event. 2023, Hearst Television Inc. on behalf of WCVB-TV. Now I'm done with them. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. At NO stage did they advertise this game as a TBA or TBC date and time. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. We lost the concert for that. Read the full policy. Never Again. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. I hope they will reply me asap, I just want get my money back. My credit card can do refunds up to 60 days which of course is passed. Just bought tickets. I wish I had read this before buying. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. I just hope I get my money refunded. >> I PURCHASED TWO TICKETS FOR $390. Putting the money back in StubHub's money-back guarantee. They bought tickets with promise of money back if the event does not occur. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". I WILL NEVER USE THIS SERVICE AGAIN. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. If you call Stubhub they insult you and treat you like crap. Concert was postponed to October and was just canceled. I tried transferring through Wells Fargo and they didn't let me transfer. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . No longer was it offering full refunds, only a 120. I will never use StubHub again. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. I don't want a damn coupon, I want my money back! Analytical cookies are used to understand how visitors interact with the website. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. Terrible service as solution they've suggested me to sell them again, so fraud other people! You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. 2. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. I listed tickets on Stub Hub for a Broadway show. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Stubhub does not accept returns. View Ticketmaster Refund Policy. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. BOSTON . I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. That's not their fault, that's your fault. I'm out $282 because stubHub won't stand refund. And if you work in corporate you know that everyone has a boss except the CEO. If Adele ends up cancelling you will get a refund. These returns could mean so much to so many people, myself included, as to a difference as food or rent. i have attached the information from the venue. Terrible Service! We are changing the way you register and sign-in to the StubHub Community. If you want your refunds, go through your credit card companies or banks. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. For $2400 this is pure BS and will not stand. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. View StubHub Refund Policy. I would like my money back due to a postpond concert hours before the concert. Been on the phone for hours wasted my whole day. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Now what? The refund will typically process within 5 to 8 business days. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Tons of others with stub hub purchases were going through the same thing. Did you think about anybody besides yourself? StubHub will contact you as soon as possible. Its a bs. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." StubHub itself admitted no wrongdoing in the settlement. Who should shoulder those cancellation costs? What is your rescheduled or postponed event policy? Never again will I use StubHub! I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. StubHub will contact you as soon as possible. Horrible return policy, will never use stubhub again!!!! I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I placed the call today, which is the day after. But . That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Open the SeatGeek app. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. StubHub is taking a lot heat over the policy. Your service is terrible and not worth the fee. I want to know what the point of the "protection plan" is that they have? Now you gave them no time to sell again. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. We waited two hours until they decided to open the door again. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. "I finally got a supervisor on the line and he said 'No. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. What are you going to do to help your customers? The cookie is used to store the user consent for the cookies in the category "Other. Read more about our event cancelation policy. I'm going to contact my credit card to see what my options are. The spread of COVID-19 has rattled every corner of the live music industry. You can get a refund from StubHub by calling their customer service line. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Tap Tickets in the navigation bar at the bottom. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. I agree. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. 01-30-2021 01:41 PM. NOTHING. Concert is tonight and just received tickets in a completely different section then what i paid for. Any good news for refund for us regrading clear actionable step to get Coachella refund? In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. DON'T BUY ON THEIR PLATFORM!!! Worst Customer Service Ever. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. That's literally the only way you can get your money back from these thieves. Checked my status for my refund on two events. Donno what to do. Use of this website signifies your agreement to our. It means they ripped me off, I guess. A StubHub employee via phone assisted in returning the ticket to my account. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . You can view that credit in your StubHub wallet on the website if you're not able to track down that email. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds.